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Does Excellence Really Matter?

Does Excellence Really Matter?

Does Excellence Really Matter In The Bar & Hospitality Industry? Excellence Vs. Mediocrity: What are the “Real life Consequences” between having an average employee, Bartender, Server, Manager, Hostess, Chef, etc. and one that purposely strives for excellence? Are...
Pouring For Profits. Bar Costs.

Pouring For Profits. Bar Costs.

Do you know everything you need to know about your bar pour costs? If you don’t, how do you know if you’re pouring for profits? It All Comes Down to Numbers: Now let’s look at another extremely important aspect of the business, The Numbers! Dollars and...
Choose The Right Place To Work

Choose The Right Place To Work

  If you want to choose the right place to work for you, it’s important that you change the way you think and act about the process. We will get into this in more detail later in the book but Scott’s friend and Author Susie Ross gives a great overview of...
Suggestive Selling Sells Itself!

Suggestive Selling Sells Itself!

Do you or your servers and bartenders use suggestive selling techniques to increase sales & guest satisfaction? What kind of Suggestive Selling or Up Selling Sells Best? Genuine Suggestive Selling Sells. Guests appreciate Helpful Suggestive Selling, Honest...
Customer Service-Fact, Myth?

Customer Service-Fact, Myth?

Is Customer Service a Fact Or A Myth? Everyone talks about customer service as if they understand it; we talk glibly about how important it is and how we know exactly how it should be done. Have you noticed how quick we are to complain about poor service, yet nothing...
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